Question 1

Why is my internet radio not turning on?

Accepted Answer

Firstly, check to make sure the battery has been charging for a sufficient amount of time. When turning on the internet radio, press and hold the power button. If it doesn’t turn on or a battery symbol appears, release the power button, wait 3 seconds, and press and hold the power button again. You know the internet radio is on when “Sungale” is displaying on the screen, which means it is booting.

Question 2

How do I connect my internet radio to my Wi-Fi network?

Accepted Answer

From the home screen, select the green circle titled “Settings”. On the following menu, select the orange rectangle titled “Settings”. Once in the settings, check to make sure the Wi-Fi is set in the “On” position and press “Wi-Fi”. The Wi-Fi menu will then list available Wi-Fi networks in the vicinity. Look for and select your Wi-Fi network, use the keyboard on the screen to enter the Wi-Fi network’s password, select “done” and then select “Connect”. The internet radio is connected to your network when “Connected” is appearing below your Wi-Fi network.

Question 3

I only see 1 or 2 apps shown in the category I selected. Can I add more?

Accepted Answer

YES! Above the 2 apps, at the top of the screen, you will see an image with "+ Add More". Select it and a backup list will appear with all of the available apps that can be added. Select the desired app and follow the prompts to proceed accordingly. Once downloaded and installed, you will be asked if you want to open the app. The app will also appear in the category with the previously installed apps.

Question 4

What is the difference between the “Streaming Music” and “Internet Radio” categories?

Accepted Answer

Streaming music is music content that is continuously fed or can be downloaded through the internet to listen to whenever you want through the app. The internet radio category is basically the same radio stations you listen to in the car or on traditional radios, only the feed is coming through the internet instead of airwaves or frequencies. In addition to music, these can be talk radio, sports, or other any other types of radio stations. If you have a favorite radio station, find out if it is available on an app and which app(s) provide it (i.e. TuneIn, IHeartRadio, etc.)

Question 5

Do apps require subscriptions?

Accepted Answer

Although most apps will not require a subscription just to access them, some will require a subscription to stop ads or grant a broader availability of features or content. All subscriptions and fees are set forth and collected by the developers of the apps. Sungale provides these apps on the internet radio for the sole purpose of providing more content options for its customers and does NOT charge any fees, nor does it earn any commissions from fees for any subscriptions required by apps.

Question 6

How long does the internet radio’s battery last per charge?

Accepted Answer

The battery has a storage capacity of 2000 mAh. There isn’t an exact amount of time, as it depends on how much the internet radio is used. If the screen is continuously displaying while playing music throughout, it will not last as long as it simply being idle. To ensure a charge lasts longer and helps increase battery life, it is strongly recommended that the internet radio be powered off when not in use, even when plugged in and charging.

Question 7

How do I reset my internet radio?

Accepted Answer

From the home screen, select the green circle titled “Settings”. On the following screen, select the orange rectangle titled “Settings”. Once in the settings, scroll down until you see “System” toward the bottom and select it. Then select “Advanced” and “Reset Options”. On the following screen, select “Erase all data (factory reset)” and on the final screen select “Erase all data” and the reset process should then start. NOTE: Resetting your internet radio will erase all downloaded apps, content, and settings.

Question 8

When I turn on my internet radio, it keeps showing “Sungale” on the screen and nothing else. What do I do?

Accepted Answer

You will need to do a hard reset of the internet radio. To do so, please contact Sungale Customer Service for detailed instructions at service@sungale.com.

Question 9

Why is my internet radio not allowing me to install an app from the backup list?

Accepted Answer

Although the internet radio allows for the installation of several apps, it will eventually reach a space limit based on the size of the app. If a message appears that there is not enough space to install an app, consider removing/uninstalling an app that you don’t like or don’t use, and then try installing your desired app again.

Question 10

How do I uninstall an app I don’t use or don’t want?

Accepted Answer

Press and hold your finger on the app’s icon and a window will pop, asking if you want to “Remove this app from the list?” Select “Yes” and the app will be uninstalled

Sungale Help Center

Frequently asked questions